PRIVACY POLICY

Nehemiah’s Ladder · Nichole Walls, Career Strategist

This Privacy Policy explains how Nehemiah’s Ladder collects, uses, and protects your personal information when you visit our website or use our services. By using our website or booking a service, you agree to the practices described in this Policy.

1. Who We Are

Nehemiah’s Ladder is a career coaching business owned and operated by Nichole Walls, based in Gainesville, Virginia, USA. We are the data controller for personal information collected through our website and services.

Website: https://www.nehemiahsladder.com

Contact: contact@nehemiahsladder.com

2. What Information We Collect

We collect two categories of information:

Automatically Collected Information

When you visit our website, we automatically collect basic device and usage information, including:

• Web browser type and version

• IP address and approximate location (city/region level)

• Time zone and device settings

• Pages viewed, time spent on pages, and referring website or search terms

This information is collected via cookies and standard web analytics tools. It is used only to understand how our website is used and to identify potential technical issues. It is not used to identify you personally.

Information You Provide Directly

When you book a service, complete an intake form, subscribe to our newsletter, or contact us, you may provide:

• Name and email address

• Phone number and location (city/state)

• Professional background, employment history, and career goals

• Payment information (processed securely through Stripe or PayPal — we do not store card details)

• Any additional information you choose to share during coaching sessions or intake assessments

Sensitive Information: During intake and coaching, you may voluntarily share information about your personal background, faith practices, support networks, or other sensitive topics. This information is shared at your discretion, used only to tailor coaching to your needs, and never disclosed to third parties.

3. How We Use Your Information

Data Type

Purpose & Use

Name & email

To confirm bookings, send session reminders, and communicate about your services

Professional background

To deliver personalized coaching, assessments, and career strategy

Payment information

To process payments securely via Stripe or PayPal

Website usage data

To improve site performance and understand how visitors use our content

Newsletter opt-ins

To send career tips, program updates, and relevant resources (you may unsubscribe at any time)

Intake & assessment data

To prepare for sessions and tailor coaching to your specific goals and background

We do not sell, rent, or trade your personal information to any third party. Ever.

4. Cookies & Tracking

Our website uses cookies — small text files placed on your device by the web server — to support site functionality and improve your experience. Cookies cannot run programs or deliver viruses to your device.

Types of cookies we use:

• Required cookies: Necessary for the website to function. These cannot be disabled.

• Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics). These are optional.

• Third-party cookies: May be set by integrated services such as booking tools (Calendly), payment processors (Stripe, PayPal), or email platforms. Their use is governed by those providers’ privacy policies.

You can control optional cookies through your browser settings. Disabling certain cookies may affect some website features. By continuing to use our website, you accept required cookies.

5. Who We Share Your Information With

We share your information only as necessary to deliver our services:

• Payment processors (Stripe, PayPal) — to process transactions securely

• Booking platforms (Calendly) — to manage scheduling and session reminders

• Email platforms (MailerLite) — to send newsletters and program communications

• Website hosting (Hostinger) — to operate our website

Each of these providers maintains its own privacy and security standards. We do not authorize them to use your data for their own marketing purposes.

We will disclose your information if required by law, such as to comply with a subpoena, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of others.

6. How We Protect Your Information

We take reasonable administrative, technical, and operational precautions to protect your personal information from unauthorized access, use, disclosure, or modification. These include:

• Secure, password-protected storage for client records and session notes

• Use of industry-standard encrypted payment processors (Stripe, PayPal) — we never store full payment card details

• Restricted access to client data — only Nichole Walls accesses client records

• Secure email practices for all client communications

No data transmission over the internet or wireless network can be guaranteed as 100% secure. While we take every reasonable precaution, we cannot warrant absolute security.

7. How Long We Keep Your Information

We retain your personal information only as long as necessary to deliver services and meet legal or business obligations:

• Active client records are kept for the duration of the coaching relationship plus 3 years

• Payment records are retained as required by tax and accounting law (typically 7 years)

• Newsletter subscriber data is retained until you unsubscribe

• You may request deletion of your personal data at any time by contacting us at contact@nehemiahsladder.com

8. Your Rights & Choices

Regardless of where you are located, you have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request that we correct inaccurate or incomplete information

• Deletion: Request that we delete your personal information, subject to legal retention requirements

• Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email

• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at contact@nehemiahsladder.com. We will respond within 30 days.

Virginia Residents: Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have additional rights regarding their personal data. To exercise these rights, please contact us directly.

9. Children’s Privacy

Our services are intended for adults (18+) and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

10. Links to Other Websites

Our website may contain links to third-party websites (such as LinkedIn, Calendly, or partner platforms) that are not owned or controlled by Nehemiah’s Ladder. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any website you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be posted at https://www.nehemiahsladder.com/privacy-policy with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.

For significant changes, we will make reasonable efforts to notify active clients by email.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Nichole Walls · Nehemiah’s Ladder

📧 contact@nehemiahsladder.com

📍 Gainesville, Virginia, USA

🌐 https://www.nehemiahsladder.com

Your privacy matters to us. We are committed to handling your information with care, discretion, and respect.

© Nehemiah’s Ladder, LLC. All rights reserved.